Client Study - Chemical Reactor Services Ltd

The Problem

As a dedicated equipment aftermarket service specialist, CRS rely on 3rd-parties for specific technical component services.

Weak support from seal services suppliers was creating unacceptable consequences:

• Too much time spent on seal servicing
• No significant analysis of why seals failed
• Poor seal performance
• High seal repair costs
• Unable to meet customer demands

The Solution

NASH approached to offer more effective service & repair protocol

Initial agreement to commit 50% of seal repairs to NASH for a pilot period of 12 months.

NASH took over all CRS seal repairs within 6 months..

NASH performance led to formal service agrement.

All CRS seal cartridge repairs now outsourced to NASH.

Key benefits:

• CRS could concentrate on core business
• Improved seal performance
• Better seal build quality

more details here