Client Study - Netzsch-Mastermix

The Problem

As a specialist OEM, Netzsch relies on 3rd-parties for aftermarket care.

Weak support from services suppliers was exposing unacceptable issues:

• High seal repair prices
• Excessive lead times
• Poor seal performance
• No significant seal failure analysis
• Unsatisfactory customer service

The Solution

NETZSCH-Mastermix fit highly complex mechanical seals to much of their equipment.

Initial technical trials with NASH led to a formal service alliance.

Supplier Transparency (ST) minimises seal shipping delays.

NMX customers have direct contact with NASH for maximum service efficiency.

Key benefits:

• NETZSCH-Mastermix retains core relationship with customers
• Customers enjoy high quality, effective seal maintenance.
• Seals perform to maximum efficiency

more details here