In this article, I discussed how engineering companies can learn some customer service lessons from online businesses such as Amazon. A natural progression is to reflect on our own Customer Service at NASH. How are we embracing this brave new world? ... Read more
Engineering and the future of Customer Service
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It is in the nature of engineers that we focus on doing a good job. Precision in our work is essential, yet in the modern, digital world, this isn't enough. Engineers need to recognise the importance and value of engaging with and informing our custo... Read more
Questions that improve bespoke mechanical seal services
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To guarantee every seal we repair is fit for purpose, we need to check the seal specification is correct for the application, explains NASH’s Geoff Farnworth I would like to apologise in advance for asking you so many questions! However, ... Read more
What is a mechanical seal and how does it work?
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Mechanical seals are devices that control the leakage of fluid between a rotating shaft and the pressurised casing on rotating equipment. Typical applications include centrifugal pumps, reactors, mixers and compressors. Originally developed to overco... Read more
Are your mechanical seals repaired by an IECEx Certified Service Facility?
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NASH is working towards becoming an IECEx Certified Service Facility for the repair of mechanical seals and associated equipment. The certification is based on the requirements of IEC 60079-19 and we plan to be fully certified by Q3 of 2016. IE... Read more
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